Frequently Asked Questions

What is the difference between a ducted & split system?
Both types of systems have an indoor unit and an outdoor unit which are connected together with copper pipes for the refrigerant and cabling for communication between indoor and outdoor units.  The difference between these types of units is very simple; a Ducted System uses ductwork to deliver air into (potentially) many areas of the home.  Whereas a Split System will typically provide air conditioning for one specific area or room.

What does "Inverter" mean?
An inverter system operates with a variable speed compressor, which is different to the conventional fixed speed unit.As the outdoor compressor varies its speed it also varies the power consumption, which eliminates any power interruptions (dimming of lights and power equipment).These Inverter units are more economical & quieter to run than most conventional units on the market. Inverter units can handle greater extremes in temperature & are smoother & more stable in operation.

How much will an air conditioner cost to run?
There are some factors that contribute to how hard an air conditioning system will have to work in your home. Such as: Unit size, insulation, window coverings or blinds, etc.  Your unit will have specifications for its power consumption.  You can multiply that number by your cost per kilowatt from your energy provider to get an idea on the cost.With that said, it is difficult to provide an exact figure regarding running cost.

What are "zones" & do I need them in my home?
Zones are used to isolate portions of a home.  For example; Bedrooms can all be on one zone, while your Living areas are on another zone.This enables you to size your air conditioning system based on heating or cooling a portion of your home rather than committing to energy costs of one large unit to heat and cool the entire home.Most of us only use Living areas during the day, and Bedrooms at night.Most homes follow this type of simple zone set-up.

Are the units noisy?
"Sound Pressure Levels" are rated by a "Decibel" (db) value.  Some reference points regarding decibel levels would be;General speaking level = 80db.A dog barking = 100db.Most Inverter systems have decibel ratings in the mid 50s @ 1metre for the outdoor units, and the most indoor units' decibel ratings fall in the low 40 dbs.

What is reverse cycle?
The term "Reverse Cycle" simply indicates that the system will Heat and Cool.

What size unit do I need for my room / home?
The size (also referred to as capacity) of the unit will be determined primarily by the size of the room or home.  However, factors like ceiling height, doors and windows, zones, insulation, will all help to choose the right capacity for the space.What you want is important to the decision making process.  And, it is important to us!We will come and perform a site inspection to measure the room / home and speak with you about which air conditioning optionswill suit your needs.

How much warranty does the manufacturer offer?
Generally speaking, most manufacturers offer 5 year warranties on their products (residential installations).As an installation company, we typically offer our own 5 year warranty on our workmanship.

What happens if I have an issue after installation?
We will always be your first point of contact if an issue does arise.  From that point we will determine what the issue is and what steps will be needed to remedy the situation.

I am building a new home, can you provide me a quote based on the floor plans?
Absolutely.  You can email us a copy of the floor plan and from that we will be able to make our necessary measurements to help choose the right size for the home.  Make sure you include your name, contact number and site address for the quote.

If you have a question we haven't answered here please call us on 02 4627 4436 or fill out the form in the top right & we will happily answer it!

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